How to Close Flipkart Pay Later Account: A Complete Step-by-Step Guide

Introduction:

Flipkart Pay Later has become a popular payment option for frequent shoppers on Flipkart, allowing customers to make purchases and pay for them in monthly installments. However, there may come a time when you no longer wish to use this service, whether it’s due to a change in your financial situation, credit score concerns, or a preference for alternative payment methods. If you’re wondering how to close your Flipkart Pay Later account, this guide will walk you through the process step by step.

What is Flipkart Pay Later?

Before diving into the steps for deactivating the account, let’s understand what Flipkart Pay Later is. Flipkart Pay Later, offered through IDFC First Bank Ltd., is a payment option available to select eligible customers. It allows them to purchase goods on Flipkart, Myntra, and Shopsy and settle the bill by the 5th of the following month. This service helps customers avoid making multiple transactions and instead offers a consolidated bill for ease of payment.

However, if you are not using this service or want to close it for any reason, follow the instructions below to permanently close your Flipkart Pay Later account.

Why Close Your Flipkart Pay Later Account?

There are several reasons why customers might want to close their Flipkart Pay Later account:

• CIBIL Score Concerns: Having an unused line of credit can affect your CIBIL score.
• Switching Payment Methods: You might want to switch to other payment methods like credit cards, debit cards, or UPI.
• Overspending Issues: Some customers find it difficult to manage their expenses with the ‘buy now, pay later’ feature and wish to avoid accumulating monthly debt.

No matter your reason, closing your Flipkart Pay Later account is possible. Let’s walk you through the steps.

How to Close Flipkart Pay Later Account: A Step-by-Step Guide

Step 1: Access Your Flipkart Account

• First, you need to log in to your Flipkart account using the email or phone number and password linked to your account.

Step 2: Go to the Flipkart Help Center

• Once logged in, navigate to the Help Center. The Help Center icon can usually be found in the upper right corner of the Flipkart homepage.

Step 3: Locate the ‘Chat’ or ‘Callback’ Option

• In the Help Center, select “I want help with other issues” and then choose “others” from the drop-down menu. You will then see the option to request a callback or start a chat.

Step 4: Request a Callback

• Request a callback, and a Flipkart customer service representative will contact you within 5 to 10 minutes. Once you’re on the call, politely ask them to help you close your Flipkart Pay Later account. Be specific in requesting a permanent closure rather than a temporary deactivation.

Step 5: Account Closure Process and Timeline

• After your call or chat with the representative, your Flipkart Pay Later account will begin the closure process. This process typically takes up to 1 month. Additionally, the closure will be reflected in your CIBIL report as a closed account within 2-3 months.

How to Send an Email Request for Closure?

If you cannot close your account through the Help Center, an alternative option is sending an email. Follow the steps below:

1. Draft an email to cs@flipkart.com using your registered email address.
2. Mention the subject line as “Flipkart Pay Later Closure Request.”
3. In the body of the email, provide all the necessary details (e.g., account information, reasons for closure) and request a permanent account closure.

Flipkart’s customer support team may respond to your email or call you on your registered phone number to assist in closing the account. However, be aware that the email method may not always guarantee immediate action, and the Help Center option is usually faster.

Important Things to Remember Before Closing Your Flipkart Pay Later Account

Before proceeding with the account closure, here are a few important considerations:

• Clear All Outstanding Dues: Ensure that you have settled all pending dues before closing your account to avoid any complications during the closure process.
• No Objection Certificate (NOC): After submitting your closure request, you will receive an NOC from Flipkart’s lending provider, IDFC First Bank, within 2-3 weeks. If you don’t receive it within this time frame, follow up with Flipkart’s customer service.
• Irreversible Decision: Closing your Flipkart Pay Later account is a permanent action. Once closed, you will not be able to reapply for the Pay Later service in the future.

Additional Tips: Reach Out to the RBI Ombudsman

In rare cases where Flipkart customer service does not assist in closing your Pay Later account, you can escalate the issue to the Reserve Bank of India Ombudsman. The RBI Ombudsman is responsible for resolving complaints related to financial services, including the Pay Later service. Before filing a grievance, ensure you have all the necessary documentation and communication records to support your case.

Conclusion: Closing Your Flipkart Pay Later Account

Closing your Flipkart Pay Later account is a straightforward process if you follow the steps outlined in this guide. From accessing your account and contacting customer support to ensuring all dues are cleared, the process ensures you can successfully close the account with minimal hassle.

Remember, the decision to close your Flipkart Pay Later account is an important one, as it can affect your financial standing, credit score, and purchasing flexibility. Make sure you weigh your options and follow the correct procedures to avoid any issues.

With this guide, you now have all the information you need on how to close Flipkart Pay Later. Follow these steps, and take control of your financial decisions today!

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